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Strange problem with Cell phone import

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My Indian friend purchased a cellphone from aliexpress. It is kept in custom in Turkey for around 50 days. The do not turn it back and he can't understand why?!

The due date for turning back is also over and even if they turn back he does not know whether the seller refund or not around 1000 $ !

Does anybody hav same experience. He is disappointed! It seems that custom keeps it forever!

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