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I’m new to Turkey Central and desperately trying to fill in the online form for my Family Resident Permit renewal (my permit expires on MONDAY!!). This is my 4th year doing this but the offices I have attended previously have been super helpful and filled in the form for me. Same office, different staff, no help this time.

They made out I should just put ‘blah blah blah’ on the form for all address details and it would be sorted out at the actual appointment. But now I cannot put matching addresses for my current address and my sponsor’s address (because I made the first one up like they suggested) and I cannot find a way to go back on the form to correct any errors without inputting acceptable info on the sponsors page (which I can’t do without going back, catch 22!).

Is there any way I can go back on the online form or is ok to just cancel the application and start again? It asks for a cancellation reason as though it is a serious matter to cancel and I don’t want to be in a position to mess up the process even more! I’d like to just cancel and start again if that is the best option.

I couldn’t get any answers from the unhelpful staff as my son’s school called and I had to leave to collect him as he was ill.

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The first thing I would do is call the helpline at 157, and get advice from them directly.  I have never done it and don't know anybody who has, but I believe you can cancel the application and create a new one immediately, with no problems.

Actually you have no "application" until you have gone through the entire process on their website first, and it is sent to you.

Also I recommend using the Turkish version of the system. I am also undergoing the renewal process (appointment tomorrow!)  and the only way the system works without it throwing errors is by doing it in Turkish. They are aware of the problem and should fix this eventually.

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Thanks so much for the reply Ken - is the 157 number for the ikamet application helpline? Any ideas if they speak English? I hope so!! 

You do get an application number at the beginning of the process which is text to you and linked to your permit number - so I can’t even just start a new application as the system ‘knows’ I am already in the process of applying and will not let me start again!

It’s exasperating!!

Thanks for the tips and good luck with your appointment tomorrow. I am toying with the idea of just cancelling and hopefully immediately starting from scratch again!!! :-0 

I am mildly panicking as I’m also in the middle of my Citizenship application and could do without becoming an ‘overstayer’ in the middle of that process!!! :-0

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Yes, the 157 helpline has immigration experts who are there to help you with your application. They speak English, you just press the number for English, "2" I think. They are very helpful.

It is always the best idea to get your information from the Directorate General of Migration Management itself. So if you end up having to change an address to something which is untrue just to get through the system, you will have heard it from them and not from somebody else.  I would also suggest getting the person's name (or number) if you can, so if there are any problems, you can point to a specific DGMM representative who told you to do it.

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Thanks so much Ken - I have just managed to complete the form (I did cancel and start again) and get an appointment. It is for next Wednesday & I hope when I print the application form out I will get the piece of paper with my photo on which states I am in the process of applying and can stay for a year and can legally leave Turkey for up to two weeks if I need to before my new permit arrives?

I just wondered if you had any confirmation of your appointment by text or email? I have yet to receive anything although it clearly stated at the end that the appointment was made. 

Good to know I can call a helpline if I have any future problems & great to now be part of a forum that seems very helpful, thank you :0)

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Great! I am glad you got that sorted. And I learned something from you, as others will as well.

Look on your completed application for your appointment date and time. It's on the front page.

Once your appointment is finished, they'll give you a temporary residence permit. It is printed on a sheet of paper and stamped and signed. This is not your completed application, this is an actual temporary residence permit you can use until your residence permit card comes by mail. You can leave the country for a maximum of 15 days, then return using the temporary residence permit. But besides your temporary residence permit, you must also have with you the receipts which prove that you paid the fees, which you can pay when you go for your appointment.

As for my appointment today, it went better than any have before, and I am very happy to have it done! Now hopefully my residence permit card will come quickly.

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Matthew, I would suggest you missed the PTT postie, or they couldn't find your property as it only takes around 3 days from when you receive the text to when it's in your area.
You can try calling into your PTT with your passport & see if it's still there, as many PTT offices keep the package for around 10 days.
If it's not there it will be at your GOC office.

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