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  1. Calling Within Turkey Calling a Number in the Same Province If you and the phone you're calling are in the same province, enter the seven-digit telephone number directly, such as 466-XXXX. Calling a Number in a Different Province The domestic calling prefix for inter-provincial dialing is 0 (zero). To call a number in another province, enter 0, then the area code, then the number, such as 0 232 466 XXXX. Calling a Mobile Phone from a Landline Mobile phones have their own prefix, like an area code. Call them in the same way you would call them in another province, such as 0 536 851 XXXX. Calling a Landline from a Mobile Phone Enter 0, the area code, and the number, such as 0 232 466 XXXX. Note: Istanbul has two area codes, one for the European side (212) and another for the Asian side (216). If you're on one side and calling the other, you must enter the area code of the other side. Operator Assisted Calls Within Turkey The number for the domestic operator is 131. Tell the operator the number you want to call and what kind of call it is (collect, for example). The operator will connect the call for you. Calling Another Country from Turkey Calling Direct from a Residential Phone The International calling prefix in Turkey is 00 (zero zero). Enter 00, the country code, area code, then the number. For example, the international prefix for the United States is 1 (one). So to call someone in the United States, enter the number like this: 00 1 717 496 XXXX. Overseas calls from residential phones are expensive. Using a Turkish telephone card will save you money (see below). Calling from a Hotel Room Phone International calls from a hotel room are even more expensive because of telephone surcharges. Ask the clerk at the reception desk about what telephone surcharges apply. If you can dial toll-free numbers without a surcharge, you can use a Turkish telephone card to save money. If incoming calls aren't subject to the surcharge, you can make a quick call and have your family or friends call you back. As a last resort, you can use a phone in the lobby or a public pay phone. Turkish Telephone Cards A more inexpensive way to call from Turkey is with a telephone card, which you can buy from a PTT (Turkish post office) or from a shop which sells them. You will see a sign outside which says "telekart" or "telefon kartı." These are prepaid phone cards with credit loaded on them. Simply insert the telekart into the slot of a public telephone and make your call. Public telephones also accept credit cards. Read more on public telephones in Turkey. International Calling Cards from Your Home Country Another way to save money is by using an international calling card offered by the telephone company you use back home. For example AT&T, a US telephone company, has the USADirect plan with a toll-free access number in Turkey. You just dial 0 811 288 0001. The automated recording will tell you to enter the number you're calling, then the number on the card. Then it will connect you at discount rates. Calling to Turkey from Another Country The international calling prefix varies from country to country, so you need to learn what it is. In the USA, it's 011. The country code for Turkey is 90. To call someone in Turkey from the USA, enter those numbers, the area code, then the number, like this: 90 232 466 XXXX. Use Your Computer for Free Calls with Skype The cheapest way to call to and from Turkey is with Skype. Skype is a program you download to your desktop or laptop computer, which lets you use the computer as a telephone. If the person you're calling is a Skype user, your call is free. You can also call regular landline telephones at a fraction of the price you would normally pay. See Also Telephones and Internet Forum Ken Grubb As a special investigator for the North Atlantic Treaty Organization (NATO) and teacher for the University of Maryland, Ken Grubb has lived and worked in Turkey since 1997. He now lives in Antalya, where he researches and writes guides to help others live skillfully in Turkey.
  2. Turk Telekom is the only residential telephone service provider in Turkey. To set up a residential telephone line, go to a local Turk Telekom office. You'll need to show your residence permit, passport, and proof of residence, such as your rental contract or title deed. It's a good idea to bring an old bill from the existing line if you have one. If you want to have Internet access through TTNet, Turk Telekom's internet service provider, you can do that in the same office, but it's a separate process. You don't need to pay anything to have your telephone service connected. The fee for connecting your line will be in your first telephone bill. Your Telephone Number Turk Telekom will give you a telephone number when you apply. You can ask that this number not be listed in the telephone directory. There is a fee for this service. Telephone Charges After you're connected, you'll pay a flat fee for the service, various taxes, and for the phone calls you make, by the minute. The price varies according to the time of day, the place of the number called (same area code, different area code, or international) and if you are calling another landline or a mobile phone. Calling a mobile phone is always more expensive, since you are not only using Turk Telekom's landline system, but a mobile services provider's cellular network as well. Pricing Packages There is a standard telephone service package that most people use. You will get that one unless you choose another one. There is a package for those who only use the phone during certain times of the year, ideal for those with summer houses. You can learn about the various package by visiting Turk Telekom's website. Paying the Bill Telephone bills are sent out monthly. You can pay them at the PTT (post office), or any bank listed on the back of the bill. Some banks have set hours for bill payments. You can also open an account at a bank and have your telephone bill paid automatically. Take your passport, residence permit, and a telephone bill to a bank and fill out a form. Then keep enough money in the account to pay it. If you don't pay the bill, your phone will be turned off. To pay a bill after your telephone service has been disconnected and to get it turned back on, you'll need to go to a Turk Telekom office to pay. There is a fee for re-connecting the phone. Telephone Features Your telephone will come with various features (unless you don't want them) which will enable you to do various things by pressing keys. When you fill out the application form, you'll see these features in the section titled Telefonunuza Verilmesini İstemediğiniz Özellikler or Unwanted Telephone Special Features. That means that you select the ones you don't want, or they will be automatically included. Tercihli Direkt Arama, or preferred direct dialing: Your phone will automatically dial a number of your choice if you don't enter a different number during a waiting time (ten seconds or less). Konferans Görüşme (Üçlü): Conference calling for three people. To use it, call the first person. When you are connected, briefly press the hang-up button. You will hear a special dial tone. Enter the number of the second person. While it is dialing, briefly press the hang-up button again and press 3. When they answer, the three of you can talk together. Uyandırma: Wake up service. Enter *55*, then the 24-hour time, such as "0615." Your phone will ring at 6:15 A.M. to cancel, enter #55# Cevapsızlarda Yönlendirme: Call forwarding (if there is no answer). To use it, enter *60*, the number you want to forward calls to, then #. To cancel, enter #60#. Kısaltılmış Arama: Speed dialing. With this feature you can call your favorite telephone numbers with a two digit speed-dial number. To associate a telephone number with a speed-dial number, enter *51*, then the speed-dial number you want to use, then *. Enter the telephone number you want the speed-dial number to call, then #. To use the speed-dial number, enter ** then the speed-dial number. To remove a number from speed dial, enter #51*, then the speed-dial number, then #. Rahatsız Edilmeme: Do not disturb. Enter *26* to keep it from ringing. Enter #26# when you want to let it ring again. Telefon Kilitleme: Telephone locking. You can lock your phone and prevent it from being used to make calls unless you enter a four-digit password. This is useful if you have someone staying at your house (like a renter), and you don't want them running up your phone bill. To lock your phone, enter the following: *33* Your four-digit access code * The "locking type" number # Your access code is set to 0000 by default. You should change this. The locking type number tells the phone which type of calls to restrict and which type of calls to allow. You should at least lock out calls to 900 "premium rate" numbers which bill your account for services rendered over the phone, such as sex talk lines. Locking applies to outgoing calls, not incoming calls. The locking type numbers are as follows: Open for emergency calls. Locked for all other calls. Open for calls within the same area code. Locked for all other calls. Open for calls within the same area code and other area codes. Locked for international, 900, and mobile calls. Open for calls to the same area code, other area codes, and international calls. Locked for 900 and mobile calls. Open for calls to the same area code, other area codes, international and 900 calls, locked for mobile calls. Open for calls to the same area code and mobile calls. Closed for international and 900 calls. Open for calls to the same or other area codes, international, and 900 calls. Locked for mobile numbers. Open for calls to the same or other area codes and 900 calls. Locked for international and mobile calls. Open for calls to the same or other area codes, international, and mobile calls. closed for 900 calls. Başka Telefon Numarasına Yönlendirme: Call forwarding (all calls). Press *21* , the number you want to forward your calls to, then press #. This feature is free. Çağrı Bekletme: Call waiting. To enable it, enter *43*. If you're on the phone and somebody else calls, you will hear a beep. Quickly press and release the hang-up button, then press 0. Then you will be talking to the other caller. To switch back to the first caller, do the same thing. To cancel call waiting, enter #43#. This feature is free. Meşgulde Çağrı Yönlendirme: Call forwarding if your telephone is busy. To use it, enter *60*, then the number you want to forward numbers to, then #. To cancel, press #60#. This feature is free. Meşguldeki Aboneyi Bulma: Redialing. Used if the telephone you're calling is busy. While listening to the busy signal, enter *37* and hang up. Your phone will keep calling that number and when the other person answers, your phone will alert you. To cancel it, enter #37#. A redial function is standard on all phones. To redial the last number you called, enter **#. Transferring Your Telephone Number You can transfer an existing telephone number from another person (like your landlord) to you. Both of you must be present and show identification during the application process. There is a fee for this service. Turk Telekom Customer Service Number You can contact Turk Telekom customer service anywhere in Turkey, 24 hours a day, at 444 1 444. See Also Telephones and Internet Forum External Links Turk Telekom: Turkey's national telephone service provider. There is a link for English at the bottom of their web pages. Ken Grubb As a special investigator for the North Atlantic Treaty Organization (NATO) and teacher for the University of Maryland, Ken Grubb has lived and worked in Turkey since 1997. He now lives in Antalya, where he researches and writes guides to help others live skillfully in Turkey.
  3. National Emergency Number (All Emergencies) Emergency: 112 Utility and Other Outages Telephone Problems: 121 Radio or TV Problems: 125 Water Problems: 185 Electricity Problems: 186 Gas Problems: 187 Operator Assistance International Calls: 115 Directory Assistance: 118 Domestic Calls: 131 Information and Public Services Wake Up Call: 135 Traffic: 154 PTT (Post Office) Info: 161 Tourism Info: 170 Security: 174 Consumer Info: 175 Labor Exchange: 180 Environment: 181 Psychological Depression: 182 Women and Social Services: 183 Health Information: 184 Funeral Services: 188 Tax Information: 189 See Also Telephone Services Forum Ken Grubb As a special investigator for the North Atlantic Treaty Organization (NATO) and teacher for the University of Maryland, Ken Grubb has lived and worked in Turkey since 1997. He now lives in Antalya, where he researches and writes guides to help others live skillfully in Turkey.
  4. I changed my phone number after I got my house renting contract. Should I renew my contract because of the different telephone number?
  5. Sorry I haven't visited for so long, I hope you are all OK. Just wondering whether anyone has ever tried BIMCELL ? I've been using Turkcell for 3+ years & certainly not dissatisfied with their service or anything. They keep putting their rates up but I just recently noticed Bimcell & amazed at their low rates, they seem too good to be true. I searched but found no mention of Bimcell on this site. If anyone has ever used it or knows someone who has, I'd love to hear your opinions before switching..... otherwise I'll go ahead & then let you all know my rating on it. Can always switch back, I suppose. Thanks for any feedback...
  6. Went to Vergi with my phone, paid fee to have it opened, was sent to Turkcell by the lady to complete the process. Turkcell sent me to PPT big language problem there, young man shouted in my face and through my phone and passport at me. What am I actually doing with my phone?
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