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A few weeks ago our dogs alerted us to someone at the gate. 2 men in a small white van. They told me my name and asked if it was correct. They had been sent by Beko to update a part in our fridge freezer as there was a modification to make it quieter and more efficient. We live 25km out of town in a small village. They came in, changed the part (and swept up the dust), said goodbye and left us. they did not want to see any of the other Beko appliances, only that fridge freezer, (we have several others for 'the fruit months'). Why am I posting this? We bought the appliance in 2003. that's what I consider good service. All free of charge.