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Fil

Bank Machine Scam

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This is a warning message for everyone. Yesterday morning I tried to take money from a bank machine near my house. The machine seemed to break and retained my card. Last night a large sum of money was stolen from my account. I am telling you this in the hope that if the same thing happens to you and a bank machine appears to retain your card telephone the bank immediately and protect your accounts. Please be careful.

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Sorry to hear about that Fil, hope you get the money back.

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Very sorry to hear about this Fil. Did the machine seem strange in any way before you put your card in?What are the bank doing about it? Will they refund your money?Was it a Turkish bank or a UK bank card?

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Seems like a good time to remind members to make sure that they've got the number for their bank in their mobile phone memory.As soon as an ATM eats your card, contact your bank and cancel it.

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This is a warning message for everyone. Yesterday morning I tried to take money from a bank machine near my house. The machine seemed to break and retained my card. Last night a large sum of money was stolen from my account. I am telling you this in the hope that if the same thing happens to you and a bank machine appears to retain your card telephone the bank immediately and protect your accounts. Please be careful.

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My OH got done by an ATM scam too.They put a completely false front on it with a fibre optic camera on the key pad.They sit in a car and take the pin no while somehow copying the card, they do it on a Friday or Saturday when lots of people are using the ATM.He got a call from his bank a couple of days later to ask him if he'd been to India in the last few days because a large sum of money had been withdrawn somewhere in India - the banks have a special software that alerts them to such unusual activity.They knew fraud had been committed so he was ok.The irony??..............................He fixes ATMs as part of his job!!!!Now, he spends a good minute or so checking every ATM he uses!!!!!

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Sunny, last summer or the year before one of the ATMs on campus was broken because of the heat and retained my card. As far as I remember the machine made a similar clicking noise this time. On that occasion getting the card back was extremely bothersome and took about 10 days. I should have learned then that I might as well cancel the card and order a new one.Is what KKW says common knowledge, that cards should be cancelled if retained by the machine? If so, why did I not know that? Do banks give that advice to customers? I don't think so, but they should, because even if you inform the bank immediately there is no way they can know whether the card is still in their machine or stolen.I am already known as one of the most boring men in Antalya when it comes to the steps I take for security and safety. Seems I shall have to get even more boring. But I really let my guard down on Saturday, which was a very difficult day for a number of reasons, and I had no time to think about the situation or talk it through with someone sensible. Tomorrow I shall complete the transaction itiraz formu (dispute form) along with a dilek

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Fil I hope things go alright on Monday with the bank. I wonder how many other people who used that machine were affected as well.Good advice KKW about cancelling your card as soon as it happens.

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Is it good advice to cancel your card when it is in the ATM?If it really has been captured by the machine, it is not going to be used by criminals. It is safe - literally in the integral safe where the ATM's cash is stored. If you cancel it, how are you going to withdraw cash? It takes time to get a replacement. By cancelling your card, you may be making life difficult for yourself.I know people who have had their card 'innocently' swallowed by ATMs, and shortly after they have gone into the bank and retrieved their card - no damage done. No inconvenience. If they had phoned their bank in the UK to cancel, it would have been problematic withdrawing cash.On the other hand, if your card has disappeared in suspicious circumstances, then of course it makes sense to err on the side of caution and cancel the card.If you are the victim of such a scam, your UK bank should refund you. I know 2 people that this has happened to and they were refunded quite quickly. Also, I worked for a bank for 30 years and I know for certain that providing there is no reason to suspect cardholder collusion, the policy is very clear - refund the customer.

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My account is with the Turkish bank because I live and work here. There were no suspicious circumstances as far as I could see, just a normal ATM malfunction as happened to me before.After this experience I would advise anyone with a local account to cancel the card immediately and order a new one. When the card was retained before it took the best part of two weeks to work its way through the system back to me any way, a new card would not take much longer.Of course, if you are on holiday and your account is in UK the situation is different, especially if it is your sole means of getting cash, but people should avoid putting themselves in that situation by having an alternative source of cash. If the machine is outside the bank, and it is during working hours, then it is possible to confirm that the card is definitely in the machine. So maybe the advice should be to cancel the card unless you are using ATMs at bank branches during working hours.On the Saturday night, before the trouble surfaced, shortly after falling asleep, I awoke having had a nightmare, I drempt I was having a heart attack, it was terrible. That must have been my subconscious warning me that I needed to do something about the card.

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Is it good advice to cancel your card when it is in the ATM?If it really has been captured by the machine, it is not going to be used by criminals. It is safe - literally in the integral safe where the ATM's cash is stored. If you cancel it, how are you going to withdraw cash? It takes time to get a replacement. By cancelling your card, you may be making life difficult for yourself.

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very interesting and Fil gecmis olsun...im going to ask about this subject to people around here as im curious to know if anyone we know has had this problem and where...deary me ..im also a safe planning kind of person Fil and it would annoy me too...await to hear good news on your partgood luck :hysterical[1]:also curious to know your bank..and how well you think they deal with the process.....

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Fil I 'm sorry to hear this has happened to you. If you find out how this was done would you let us know? There are a few ATM scams I haven't heard of yet, thanks for these contributions.On two occasions I've had my card retained by a bank machine, which was right outside of the bank and part of the bank building. The next morning I went to the bank, and on both occasions the security guard checked my identification, and gave me back my ATM card. I was rather surprised that the security guard had access to it, but I did get it back and there were no suspicious charges on it.

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I also hope Fil gets his money back soon. Recently am English friend of mine was a victim of the scan where a lot of numbers appeared on the scene and two men tried to 'help' her and the card got swallowed and they stole her pin. I got bothered once late in the evening at an ATM machine and as everyone says best time is bank hours but of course we often run out of cash at the weekends.

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I am pleased to tell you all that yesterday the bank gave me back 90% of the amount removed. So well done the bank. Phew.

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So what happened to the other 10%? Is the bank in on the scam?

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Ha, a good question. But at the moment I am just relieved to be reunited with most of what I thought I would never see again. Doubtlless I shall find the answer to the question in time,

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good news Filnot quite the same style of scam but husband told me its happening all over Turkey...people call you pretending to be the police and demand money which you need to send on somehow..i dont know the ins and outs but they target elderly and one was trying to take out money from the ATM yesterday at the bank and when he asked for help he explained why the rush..he told them he thought he had to...when i find out more i will post it up here.

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The bank would probably call it 'admin costs.' Seriously, I wonder how they pull this scam off. They must put some kind of fake screen in front of the real screen or something....beats me how they do it.

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Glad to hear that you got most of your money back Fil.Benh I was wondering the same thing.

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I just realised it was 95% I got back, sorry for misinforming you, so gobsmacked I lost my maths ability.And yes, how do they do it. I am pretty sure they hadn't put anything false on the front of the machine, whatever they did was probably pretty simple and easy, the bank should be able to design more secure machines. And this week the ATMs in this neighbourhood were all replaced with new machines. Interesting coincidence. A friend of mine said he saw a report on TV news on Monday that police had rounded up an ATM gang in Antalya, maybe the ones that did me.

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I noticed that there was a new ATM machine in my band in the last couple of weeks. It makes a very loud noise when it's spitting out your card.I'm pleased to hear that the police have caught some of these thieves.We'll forgive you Fil for your dodgy maths. :)

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Whilst I am really pleased you got 95% of your money back Fil I do think the bank have a nerve retaining the rest of the money. Is that legal?

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I have been reading about this ATM scam on another forum and someone posted an excellent piece of advice which I thought should be passed on to as many as possible in order to help prevent these tricksters from scamming our bank accounts."A T M, a cautionary taleWhenever i use Any Cash Machines,I put my card in Then press cancel/Red button BEFORE entering my Pin Number.If the card comes out OK ,then at least you know there isn't a "Card Grabber" in place.If it doesnt come out,at least you haven't put your Pin Number in so they cant take cash out .Do this in All ATMS in the Uk too. Just a Tip."

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